November 15, 2011

GE Money AKA Care Credit is a scam!

I went to the dentist a year ago for a cleaning. I had not been in a while and thought it was time to get checked out. I went to Brookside Dental in Redlands, California. After taking X-rays it was brought to my attention that I needed a couple of crowns because some teeth were allegedly cracked. After the dentist made that determination, a girl with the price break down came in to tell me the cost of the work that needed to be done. Over $1000 dollars and that was after my insurance. Wow, I didn't have that kind of money so she conveniently suggested I use Care Credit. I hate the dentist to begin with. All I wanted to do was get my teeth cleaned and get out. She did her smooth talk and before I knew it, I had signed a contract with Care Credit aka GE Money to finance my dental work. I wonder if the dentists get kick backs from the amount of patients they can over price and reel in for companies like this.

I have been paying my monthly amount for the past year. This month, I paid them a week late, that's 7 days. Sometimes the due date doesn't fall on a pay day. I just got a new bill from them today and they not only charged me $35 dollars late fee, they charged me $417.77 interest on a $1900 dollar balance. Now, rather than having my payment applied and bringing the total down, I was charged $452 dollars. My new balance is $2345.41 and I paid them $75.00 to begin with. My interest rate is 26.99. How is this legal? I plan on doing some investigation because I believe what they are doing is fraudulent. I know a law was just passed to protect the consumer against credit card companies. I plan to find out.

When you go to the doctors they never try to up sell you on medical procedures, why is it that dental offices get away with this type of practice? Redland's Dental charged twice what most dentists charge for routine work. My Metlife insurance covers $1250 per year and not a penny more. What's the point of having insurance at all if you have to apply for credit just to see the dentist? This system is definitely broke and someone needs to step in a stop these companies from feeding off of innocent people just because they want to stay healthy. I ended up only getting one crown from that dentist and went to another one for the second one. To this day, the original crowned tooth gives me problems. The second one I had done for half the price was a piece of cake.

DO NOT USE GE MONEY OR CARE CREDIT FOR FINANCING. You will be sorry. I know I am.

Addendum:

This morning I called GE Money to find out about the bogus charges added to my account. I wanted to know where in the world they came up with a $417 dollar finance charge on a $1900 dollar balance. The answer, because I didnt pay off my loan in a year. It was the finance charge for the whole year. I guess my loan was on a deferred finance program???? Let me also state when I applied for the loan, the girl selling the product did not inform me of this. GE money told me the information regarding the deferred finance was posted on my monthly statement but because I paid my bill on line, I didnt read the fine print. My thoughts on the matter, if you are going to set someone up for a loan that must be paid off in a year, set up the payments so that the amount you are paying will actually pay off the loan IN A YEAR. Buyer beware...read the fine print and KNOW what you are signing.

I was pretty angry until I went into work and read my e-mail. GE money had read my article and wanted to help. I forwarded my personal information and was contacted via phone by Dawn from their Media/Finance department. I dont like bill collectors. I dont know how they can do their jobs and sleep at night. However, Dawn was very nice and professional. She removed the finance charge and changed the monthly due date so that I wont be late again. I am still not a fan of GE Money. If I had it to do over, I would have lived with the cracked tooth. Dont let dentists like the ones at Brookside Dental wheel you in to unnecessary procedures that are over priced and not fully covered by your insurance. You shouldnt have to take out a loan to fix a cracked tooth.

3 comments:

No Nonsense girl said...

That is awful, I'm soo sorry for you.

It's been a long time friend

Lori said...

Thanks for the love No Nonsense Girl...I hope everything is good in your world:) Happy Thanksgiving!

Clip Art Guy said...

I just received an "important" notice from CareCredit stating (very subliminally I might add) that if "I do not call the toll free number provided I was going to get automatically enrolled into their Account Security Service and I would be billed based on my account balance!" I called and terminated the "service" (and I put this in BIG quotes) immediately! MCI tried to pull this stunt several years ago with a similar scam mailing and got busted by the Feds. Bank of America Credit Card also pulled this scam with their "Privacy Assist Service" and it took me 4 months to have the service terminated and then I continued to fight to get a credit, which they reluctantly approved after months and months of calls and heated conversations between me and their customer service department. I just kept calling and calling, and if I didn't get anywhere, I immediately asked for a manager and kept doing this until I was satisfied. If you're a CareCredit customer, watch your mailbox VERY carefully for a VERY small business reply postcard and then call the toll free number immediately to cancel the Account Security Service to avoid this scam!!!