Just like Redhatty, I received the e-mail below today. OK, let me get this straight....Supportkids sold our contracts to RJBA, who then sold them to ParentFinancial Services, and they in turn reclaimed the original name Supportkids?? Whats really going on here?? Obviously RJBA and ParentFinancial were getting no where legally so they bought out Supportkids or was it just the name they bought? Im sorry, this is ridiculous and I cant believe its legal. RJBA didnt own my contract, neither did ParentFinancial. I think they are throwing out a line hoping someone will take the bait. It stated there was a direct deposit form attached, there wasnt. You've gotta give ParentFinancial some credit, they appear to be a little better with the smooth talk. However, my contract was sold in May to RJBA. I have the proof, which made our contract together null and void. I never signed up with RJBA nor did I sign up with ParentFinancial.
For those parents that really need this service, I wish you all the luck in the world. I, on the other hand, do not. I set up this website to put Supportkids out of business. I tried for many years to terminate their contract. I have a call out to my SK source to see what is really going on. The way she described SK was a company that had no idea how to figure out arrears and who kept no record of what was actually owed. I'm sending out another certified letter. I will be enclosing a copy of my original termination letter, a copy of the proof that my account was transferred via the letter from RJBA, and the certified receipt I got back. This battle is far from over. Did anyone else get this? And while your at it, check out this post by another unsatisfied customer.
January 6, 2010
We are delighted to inform you that Supportkids Services, Inc. is now the servicer (??) of your case.
What does this mean?
On December 22, 2009 your case was transferred from Richard J. Boudreau & Associates, LLC (they didnt own our contract to begin with) to Supportkids Services, Inc. (“Supportkids”). As the new servicer (is this even a real term?) of your case, we’d like to assure you that we will give you the dedication and attention that you deserve.
Who is Supportkids Services, Inc.?
Supportkids Services, Inc., formerly ParentFinancial Services, Inc.,(Did anyone actually get a letter from Parentfinancial, I only read about them in an article) has been in business for over eight years. We hired some of the best child support experts from Supportkids, Inc., who bring decades of knowledge in collecting and processing child support. We are solely dedicated to child support collection, and we are enthusiastic to begin working on your case.
Will I still receive my payments?
Our goal is to make this transition as seamless as possible. We have already begun processing payments and anticipate few delays, if any.
You will initially receive payments in the form of a check. We are in the process of setting up a new ADP Money Network pay card for you, and you will receive additional information regarding this pay card in the near future. If you previously had a pay card through Supportkids, Inc., all future payments from Supportkids will be placed on your new card. If you prefer to receive your payments by direct deposit instead, please complete and return the enclosed direct deposit form.( There was no form attached)
What do I need to do?
Since the agreement that you signed with Supportkids, Inc. remains binding, the only action that you need to take is if you want to change your payment option as outlined above.
How do I contact Supportkids?
· Email us at email@example.com
· Call our automated IVR line at (512) 437-6025
· Call our live call center at (512) 437-6001 Mon-Fri 10 a.m. to 2 p.m. CST or Wed 4 p.m. to 7 p.m. CST
· Access your case information via the web at www.supportkids.com
At Supportkids, we pride ourselves on delivering results for our clients, and we are thrilled to be able to service your case.
Supportkids Services, Inc.
Supportkids Services, Inc. P.O. Box 18988 Austin , TX 78760
Phone (512) 437-6001 Fax (866) 337-3387 www.supportkids.com