January 5, 2010

Is Supportkids taking back their accounts?

I was notified today that RJBA sent an e-mail to one of the readers of this blog. The letter stated:

Good News!

In order to provide greater resources to collecting the back due child support arrears, your account will now be serviced by Supportkids Services, Inc.

Please direct all further questions to them.

For information and inquires about your account, please contact Supportkids Services, Inc. at:

Live Call Center:
(512) 437-6001

Message Line (alternative contact):
(512) 437-6025

Or email them:

clientline@supportkids.com

Or mail them:

Supportkids Services, Inc.
P.O. Box 18329
Austin, Texas 78760


Sincerely,


Richard J. Boudreau & Associates, LLC
5 Industrial Way
Salem, New Hampshire 03079


Are they joking or is this something that is happening to accounts that arent collecting support? Has anyone else received an e-mail like this? How can they switch off, back and forth, and not have things get lost in the shuffle? Im curious to see what RJBA and Supportkids are up to now. If you have any information, please share it with us.

13 comments:

RedHatty said...

I got the same email today, my reaction is the same as yours, can I get a WTF?

Louisiana will NOT reinstate SK as a party in my CSE so I am not going to stress over it, yet.

Be sure to contact your caseworker in your state and let them know what you received so they will be on the look out for activity from SK!!

RedHatty said...

Unbelievable, I get this from SK too!!!

Dear XXXXXXX,

We are delighted to inform you that Supportkids Services, Inc. is now the servicer of your case.

What does this mean?

On December 22, 2009 your case was transferred from Richard J. Boudreau & Associates, LLC to Supportkids Services, Inc. (“Supportkids”). As the new servicer of your case, we’d like to assure you that we will give you the dedication and attention that you deserve.

Who is Supportkids Services, Inc.?

Supportkids Services, Inc., formerly ParentFinancial Services, Inc., has been in business for over eight years. We hired some of the best child support experts from Supportkids, Inc., who bring decades of knowledge in collecting and processing child support. We are solely dedicated to child support collection, and we are enthusiastic to begin working on your case.

Will I still receive my payments?

Our goal is to make this transition as seamless as possible. We have already begun processing payments and anticipate few delays, if any.

You will initially receive payments in the form of a check. We are in the process of setting up a new ADP Money Network pay card for you, and you will receive additional information regarding this pay card in the near future. If you previously had a pay card through Supportkids, Inc., all future payments from Supportkids will be placed on your new card. If you prefer to receive your payments by direct deposit instead, please complete and return the enclosed direct deposit form.

What do I need to do?

Since the agreement that you signed with Supportkids, Inc. remains binding, the only action that you need to take is if you want to change your payment option as outlined above.

How do I contact Supportkids?

· Email us at clientline@supportkids.com

· Call our automated IVR line at (512) 437-6025

· Call our live call center at (512) 437-6001 Mon-Fri 10 a.m. to 2 p.m. CST or Wed 4 p.m. to 7 p.m. CST

· Access your case information via the web at www.supportkids.com

At Supportkids, we pride ourselves on delivering results for our clients, and we are thrilled to be able to service your case.

Sincerely,

Supportkids Services, Inc.

Supportkids Services, Inc. P.O. Box 18988 Austin, TX 78760

Phone (512) 437-6001 Fax (866) 337-3387 www.supportkids.com

These folks are smoking some serious crack if they think they are EVER going to touch my child support case EVER again

Rachel said...

I got this letter also. I called RBJA at one point and told them I wanted to close my account with them since I had never signed anything with them and therefore the contract was void, but was told that they were a subsidiary and the contract was still valid. When I first got this email, I was wondering if it was because of this call, but perhaps not.

I am wondering, if we go directly to the state and sign up for their services, if the payments will come directly to us, and if so, is this a breach of contract that they would pursue? Is it worth their while to go after this type of thing?

I have talked to numerous people at the state child support office and they can't provide me any information. And trying to find a lawyer to ask has been difficult as well. I'm about at the end of my rope and think I might just be stuck with SupportKids taking 34% :(

Keisha said...

I received the email today and my letter reads the same as the one listed. I live in CA and was able to get RJBA to stop taking any of my child support. However, when I read the letter I received today from Supportkids, I called the California Disbursement Unit to see when the last time I received a child support payment and it was today 1/6/10. I called my bank and the money was not there. I am hoping that the system just has not updated. The CA Disbursement Unit is closed for the day so I could not call to see if my bank account is still the one on file but I will call tomorrow. Has anyone who was able to receive their payments directly had any recent payment intercepted by this new Supportkids

Anonymous said...

i got even worse news since being told support kids was back on. they said that since the non custodial parent lives in nj and they dont have licencing back yet in that state my case is on hold and will not be worked on until thet get it and they dont know when or if that will happen and since i signed a contract in 2005 i cant even drop the case even though THEY have no license or righht to work the case anymore!!! iwas told the best i could do was to call back every couple of months and ask if they got licensing in nj yet!! and if i give them an attidude about it i am not allowed to call!!! WTF??? i'm at the end of my rope

melanie_in_arizona said...

Hello,

I received the same email. They sent it as if it was the best thing that could happen to me. Funny!! Here's the thing: When RJBA took over my account, I never signed anything with them and my child support company in Az started sending the payments to me directly. Now that SupportKids is taking back the case, I have been told that I have no rights from my child support agency and when they get in contact with them they are going to go ahead and send the payments back to SupportKids (this includes money I am getting from another child support case).

It has taking all this time to finally get something going with the state and now SupportKids is going to get their cut. What I hate the most about this company is how they are not personal, they are rude, and they get paid while you do all the work. URG! This is just not right!

Melanie

Lori said...

I cancelled my contract in May when they sold it to RJBA, therefore, they cant just pick up and take over. I sent a certified letter along with proof that they havent been handling my case since May of 2009. I havent heard back from them and my money is still coming to me via the DA. My son turned 18 last October so everything im getting is from back child support. It isnt much but 34% of "isnt much" turns into "why bother?" Im hoping they go out of business.

Anonymous, were you getting money to begin with? How can they say check back every couple months for the status of your money? Someone has it. Is your case thru the DA? You need to take legal action because thats BS.

Lori said...

SK defaulted on a loan and 20,000 cases were sent to RJB by the lender. When SK defaulted, the loans became property of the bank. Currently, these 20k contracts are either owned by the bank and are just being serviced by RJB or RJB bought them outright.

Supportkids filed a voluntary petition for liquidation under Chapter 7 of the federal bankruptcy code. A trustee came in and sold off every asset they had to pay their debts. Which means the contracts that ParentFinancial have were purchased from the bankruptcy trustee to pay what SK owed. Parentfinancial didn't buy Supportkids - they bought their assets (websites, phone numbers, etc along with the contracts), then they changed their name to Supportkids Services and moved to Austin and opened. Note - it isn't the same name.

When they filed Chapter 7, Supportkids had to stop all operations immediately and they went completely out of business.

Either Supportkids Services purchased an undisclosed amount of the 20k contracts that were sent to RJB or are contracted themselves to service them. Either way, Supportkids no longer owns any contract in any kind of way because they no longer exist.

While all the contracts differ, they all had a right to assign clause on it. That's the right to sell a contract and it has your signature on it.

Revoking the Power of Attorney should stop them from collecting, yes - but the contract itself isn't broken. They had to of broken the contract in some way other than it being sold because of that one clause that gave Supportkids the right to assign.

With all of that being said, I think Supportkids was a shady business with bad practices and I'm glad they went out of business. Good luck to everyone!

Lori said...

I WON!!!! I received a letter today stating that Supportkids has OFFICIALLY closed my case!! WOOHOO!!! That termination letter and years of struggles finally paid off. As far as I was concerned, It closed last May when RJBA took over. However, to get a letter from Supportkids made my day. I am so freakin jazzed!!!

Anonymous said...

The number of lawsuits against SupportKids continues to mount, but thus far they have managed to "dodge the bullet". Any other private collection agency would have already lost its license, been shutdown and its executives would probably be doing jail time by now. However, the particular debt collection with which they still purport to be concerned remains "politically correct" and thus continues to provide them with legal cover -- ironically against BOTH their own clients and the so-called "deadbeat dads"

Oh well, perhaps even the most bitter of divorced couples need something to agree on.

jinger said...

I am still going back and forth just recieved A letter stating that there is no basis to close my case yea right I have been sending them certified letter about every month for a year now I am excited though that I contacted my state agency in California and recieved my first check into my bank account so I will continue my fight just hope SK will not intercept my checks I am wondering has anyone experience SK intercepting checks after you have requested all payments be sent to you directly.

Anonymous said...

YES I TOO GOT AN EMAIL ABOUT SK BEING BACK IN BUSINESS MY CHILD SUPPORT HAS BEEN TAKEN CARE BY EL PASO TEXAS COUNTY AND I AM FED UP WITH THIS BS FROM SK I AM ABOUT TO ASK ALL SINGLE PARENTS BEING SCAMMED BY SK TO GET TOGETHER AND GO TO THE PRESIDENT TO DEMAND THEM TO DO SOMETHING ABOUT THIS I AM 51 AND WITH A PARTTIME JOB THIS IS MY ONLY MEANS OF GETTING THRU THIS CRISIS NOW AND SK IF MAKING IT VERY DIFFICULT FOR ME TO WANT TO BE A PART OF THIS WORLD AND THE NEWS ASKS HOW COULD PARENTS TAKE THE LIFES OF CHILDREN AND THEMSELVES THIS IS A PICTURE OF WHAT GOES THRU SOME PARENTS MINDS LETS NOT JUDGE THEM IT IS UP TO GOD TO FORGIVE OR PUNISH THEM INSTEAD LETS DO WHATEVER IS POSSIBLE TO KEEP US GOING SOMEBODY OUT THERE HAS TO BE ABLE TO HELP US LETS GET IN TOUCH WITH THE MEDIA ABOUT THIS MAYBE THERE IS ALOT MORE PEOPLE THAT ARE GOING THRU WHAT WE ARE GOING AND DON'T HAVE THE TIME OR MONEY TO TAKE THIS ANY FURTHER BUT IF WE UNITE I AM SURE WE WILL BE TAKEN CARE OF SINCE PRESIDENT OBAMA WAS RAISED BY A SINGLE PARENT WHAT DO YOU SINGLE PARENTS THINK

Anonymous said...

Lori I see the comment saying that they closed your case. Is there any way you could provide a copy of the request letter you sent in to them for termination for us to see? Thanks it would help greatly. you can email it to me that would be awesome. my email is matthew.winter.ctr@dla.mil