There is nothing worse than going someplace and getting crappy service. With the economy the way it is, you would think that companies would go above and beyond to get your business. Case in point, last weekend. DBF Michael and I went to San Pedro for Lobsterfest. I made the reservations 6 months is advance and booked us a suite at Crowne Plaza. When we arrived, we were told by a flighty receptionist that our room had been bumped. She left us standing there for 15 minutes while she researched the problem. After returning, we were told that the airlines had booked suites for their pilots and they weren't scheduled to leave until 11 o'clock that night. WTF? She then down sized us to a mini-suite and only took 16.00 dollars off the tab. We are not off to a good start. One of the things we liked about this hotel was that they offered shuttle service. When we went down to the lobby and asked for a shuttle ride to the fair, we were told by the moron behind the counter that it would take 15 minutes. After waiting patiently for 20 minutes, I went back in the lobby and he was no where to be found. I asked the next available person how much longer we would have to wait. After consulting with another moron that spoke little English, we were informed that we would have to walk even though there were 4 shuttles sitting in the parking lot. They didnt have a shuttle available to take us to the fair. I was mad.
We get to the fair and try to make the best of a messed up situation. This weekend was not off to a good start. After walking around, we wandered into a restaurant that sat on the bay. We sat at a table for a half an hour and no one bothered to take our order. I had to go to a manager and find out what the problem was. He then signaled a waitress who proceeded to take our order. BTW, she made us feel very unwelcomed by her attitude and body language. Her excuse for not taking our order, she thought someone else was helping us. Mind you, this girl walked past our table at least 20 times and didn't even look our way. It took forever to get our food and a life time for a refill on drinks. Needless to say, we didn't leave a tip. When we got back in to town, we stopped by our favorite restaurant the Elephant Bar. It was so nice to be home and loved. We had drinks on our table within 5 minutes, and food another 10 minutes after that. Not only will we never stay at another Crowne Plaza hotel but that restaurant by the bay (I wish I could remember the name), will never see another dime from my wallet. Companies are shutting their doors daily. I suggest they go to their local Elephant Bar and learn how people should be treated. Shame on you Crowne plaza for treating your customers like crap. If I stop one person from staying at your hotel, I have done my job!!