RJBA - The Supportkids take over

I logged into my Supportkids account today thanks to Redhatty giving me a heads up. This is what I found:

Your child support case is now being serviced by Richard J. Boudreau & Associates.

Richard J. Boudreau & Associates (RJBA) can be reached at:

Mail:	Richard J. Boudreau & Associates, LLC 5 Industrial Way Salem, NH 03079
Phone:	1-866-997-2449
Email:	childsupport@rjba.com

Supportkids, Inc. is no longer servicing you case. We wish you the best in your child support efforts.

The last statement is what really grabbed my attention. I thought maybe it was saying we were on our own now. No such luck. After thinking about what is being said, I have concluded its telling us good luck with RJBA. Got it!

Also, regarding RJBA. I have heard a number of complaints regarding a person that works there named "Pam". One of them really made me made. In Laurens words:

Pam, kept jabbing at me about how I chose to live my life etc, none of which is relevant to collecting my past due support. In our last verbal phone battle she actually told me 'she would have to think about how much more of HER company's money she was going to spend on this case, or if she was going to put this on the back burner'.

Excuse me?? How much more of HER companies money she is going to spend?? First of all, it is our child support that kept SK in business and would continue to do so for RJBA when our cases are forwarded to them. Second of all, who is she to talk to any of us that way? They are not a child support enforcement agency, they are a collection company. We dont owe them anything. Our debts are because of dead beat parents that refuse to pay child support. We didnt take out a loan and are refusing to make payments. The money comes to us from THEM secondary to the DA (for most cases) collecting on our behalf. It appears that PAM needs to get off of her soap box and remember who she is working for. Its just another reason why I wish they were in my state. Id love to see these people face to face. I guarantee they wouldnt be talking to any of us that way if we were upclose and personal. She hides behind a phone line and thinks that this gives her the right to treat people in that manner. Shame on you RJBA for hiring a person with such poor customer service skills. We are not the enemy, we are the victims (for lack of a better term). You are trying to collect money for us, not from us. It appears that PAM has never been in our situation. If she had, Im sure her attitude would be completely different. Although, I guess it all depends on the person. Where's the compassion?? I think that's what is missing from both of these companies.