June 1, 2007

Supportkids....What terrible Customer Service!!

I'm writing this blog because I'm angry. I have written in the past about Supportkids, but it appears that if I'm not consistent in my raves, nobody cares about my payments. They received a check for me a week ago that still hasn't posted to my account. In their advertising, they claim that they will process payment and have it out to you within 24 hours. This is a complete LIE. I have contacted Yvonne Devany 3 times in the past 4 days via e-mail, and she hasn't seen fit to respond. All I wanted was status on my payment. Their Customer Service is so terrible, they don't even give me the time of day. After my past issues, they finally set up Direct Deposit. Well, once they get it, it takes 4 days to process, then, an additional 3 days after its posted to get the money. If there is a weekend in there, tack on another 3 days...hmmmmm, now then, whats wrong with that picture? If they are advertising a 24 hour turnaround, and it takes 7 days to process anything, then isn't that false advertising? They try to pull you in with their phony promises, then once your hooked and the contract is signed, they don't care about you or your child. As long as they have their money. I'm telling you now as I told you before, DONT HIRE SUPPORTKIDS. They don't care about the kids, its all about lining their pockets. They feed off of the desperate and make you play by their rules no matter what their advertising says. At this point, it would be easier for all of you out their seeking assistance to go thru your local DA's office. At least you would get your full child support payment and not have to cough up 34% to these crooks.

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If you see this logo or hear about them on TV, run the other way. Supportkids was the biggest mistake I ever made. Don't let it happen to you!!


paula said...

please contact me about a paid writing opp.

Dixiechick said...

I was going to go through them about getting child support payments from the dead beat ex, but I decided not to. I decided to let the State of Tennessee handle it... that was a HUGE mistake too.

Good luck to you. I know how it feel to have child support owed to ya. My deadbeat owes me around $20k